At Sagar System Solutions, customer satisfaction is our highest priority. We always aim to provide high-quality laptops, accessories, SSDs, RAM upgrades, and technology solutions with complete transparency and trust.
This Refund Policy explains the conditions, eligibility, and process for requesting refunds for products purchased through our website or offline orders.
Refunds are applicable only under specific situations where customers receive:
Customers must contact our support team within 3 days of product delivery to raise any refund or replacement request.
Delayed requests after the allowed period may not be accepted by the company.
To process refund requests quickly, customers may be required to provide:
Once a refund request is received, our technical and support team will inspect and verify the issue based on the information provided.
Refund approval depends on product condition, warranty status, and issue verification.
Approved refunds are generally processed within 5-7 business days to the original payment method used during checkout.
Banking timelines may vary depending on payment providers and customer banks.
In some situations, replacement products may be offered instead of refunds, depending on stock availability and issue type.
Refunds will not be applicable in the following cases:
Since we also deal in refurbished and pre-owned laptops, customers understand and accept that minor cosmetic marks or signs of previous usage may be present unless specifically mentioned otherwise.
Orders cancelled before shipment may be eligible for full or partial refunds depending on payment gateway and processing charges.
Sagar System Solutions reserves the right to reject refund requests in cases involving policy misuse, suspicious activity, false claims, or incomplete information.
For any refund-related assistance, customers can contact our support team through phone, email, or WhatsApp during working hours.