At Sagar System Solutions, we always try to provide the best service and smooth order experience to our customers. This cancellation policy explains the rules and conditions related to cancelling orders placed through our website.
Customers can request order cancellation within 12 hours of placing the order. Cancellation requests submitted after this period may not be accepted if the order has already been processed or shipped.
To cancel an order, customers must contact our support team immediately through phone, email, or WhatsApp with proper order details including:
Once the product has been shipped from our warehouse, cancellation requests may not be approved. In such cases, customers may need to follow the return or refund process according to our refund policy.
If the cancellation request is approved, the refund will be processed within 5-7 business days to the original payment method used during checkout.
Certain special products, customized items, software-related services, and bulk orders may not be eligible for cancellation once confirmed.
Sagar System Solutions reserves the right to refuse cancellation requests in situations involving misuse, suspicious activity, policy violations, or incomplete customer information.
For any cancellation-related queries, customers can contact our support team during working hours. We are always ready to assist you and provide the best possible support.